Get Help from the Help Desk

The Help Desk is the primary point-of-contact for all technology issues at CSUCI.

Table of Contents

• Contact Information
• Location
• Hours of Operation
• Individual Work Order Requests
• New Employee and Services Setup Requests
• Project Services Requests
• Security Information 

Help Desk Contact Information [top]

• Phone: 805-437-8552
• On-campus extension: 8552
• Fax: 805-437-8555
• Email: helpdesk@csuci.edu
• Web: http://helpdesk/ (on-campus access and Windows computers only)

Location [top]

The Help Desk is located in Broome Library 1340, on the ground floor.
View Map

Help Desk Hours of Operation [top]

Monday through Thursday: 8:00 am to 10:00 pm
Friday: 8:00 am to 5:00 pm
Saturday: 9:00 am to 1:30 pm

Individual Work Order Requests [top]

Service requests may be submitted by the following methods:

1. Email: Send your request via e-mail to the Help Desk at helpdesk@csuci.edu. Support staff reviews e-mails several times an hour. The requestor will receive a confirmation email with the work order number and assigned technician.
2. Web: On campus, you may go to http://helpdesk/ to open a new work order or view your existing work orders (available from Windows computers only).
3. Phone: On campus, call extension 8552 or dial 805-437-8552. The request will be logged in a work order system. The first available technician will work on it based on our current priority list.
4. Fax: Complete the User Services Request Form (PDF, 57KB). Fax form to extension 8555.

Please take into consideration that technical support is only available Monday through Friday until 5pm. Student Assistants provide limited support after 5pm. Requests made through the Help Desk are scheduled, tracked and reviewed centrally.

When making your request please be as specific as possible and state the exact nature of the problem you are experiencing. If possible, write down or print out the specific error message that pops up on your screen. The more information you can provide to the technicians, the faster the problem can be resolved.

New Employee and Services Setup Requests [top]

To begin a New Employee Setup Request, download and complete the User Services Request Form (PDF, 57KB)

1. Ordering Equipment and Software:
   • Prior to purchasing equipment a quote must be provided to Procurement and Support Services. Request a quote when position is opened. Allow two weeks for quote.
   • Allow 30 days for delivery
2. Email request:
   • Complete as soon as you know the employee's name and approximate start date
   • Allow 2 to 3 days for completion.
3. Computer Installation:
   • Allow 1 week from the day the User Services Request Form is received by Help Desk staff.
   • Allow 2 to 3 days for redeployment of old computer
4. Phone Installation:
   • Allow 2 to 3 days from the day the User Services Request Form is received by Help Desk staff.

Project Services Requests [top]

For projects including large moves, server setups, and enterprise software installation please contact the Help Desk. A technician will be assigned to formulate a project plan to plan and implement your project in a timely manner.

Security Information [top]

Please visit the Information Security web page.